What is the payment currency?You can only pay in US dollars.
How can I check the status of my order?We will receive an email notifying you about the status of your order.
What is the content of after-sales service?If the goods have their own quality problems or product function defects (non-human damage) during the warranty period, we will return and refund you free of charge.
Complaints will be resolved within 30 days of the date of application.
Where are our products shipped to?Our goods will be shipped in Baolong Community, Shenzhen City, Guangdong Province, China!
When can I receive my order?Items usually ship within 2~3 working days after order and payment.
I bought a product and it doesn't fit. Can I return an item?
Yes, returns are possible under certain circumstances. According to the law, private customers can opt out of the contract within 30 days of the conclusion of the purchase contract, e.g. via remote communication. through the Internet. However, the item must be in perfect condition, with no signs of use or wear, and in its original packaging. Goods must be sent to the following address: Room 202, Building 94, Baolong New Village, Longhua District, Shenzhen City, Guangdong Province. Please do not send items using cash on delivery, such items will not be accepted. Please notify us by email: firstname.lastname@example.org before shipping.
We also do not refund shipping costs if you return the entire order.
Where can I complain about a product?First, please let us know by email at email@example.com and send us a properly filled complaint report (recall notice). And then we'll agree on how to proceed. If we agree to return the goods, you must send the goods and the complaint report to the following address: Building 94, Baolong New Village, Longhua District, Shenzhen.
Our contact information and address:Unit Name: Shuxin Trading Firm, Longhua District, Shenzhen
Tel: +86 17606005204
Address: Baolong New Village, Longhua District, Shenzhen
Customer Service Chat Hours: Monday - Friday: 12:00am - 12:00pm (GMT+08:00) China Standard Time (Shanghai)